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Returns & Exchanges

RETURNS & EXCHANGES POLICY

At Customio.pk, we want you to be happy with your purchase and we humbly apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

  • All items must be in their original packaging with product accessories intact
  • All items must be unused without any marks or stains
  • Originals receipts would need to be included

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Sales item(s) are non-exchangeable nor returnable.

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns would need to be raised within 14 days of the invoice date for all Pakistan orders, and 30 days for overseas orders. For local deliveries, there is an option to exchange if you are settling with any alternate product. All requests for returns however, would need to be strictly made online at out website by filling the order dispute form for both local and overseas deliveries.

2. EXCHANGES & RETURNS ONLINE

You will need to include your original invoice together with the item(s) in its original condition and packaging.

Kindly Fill up the Exchange/Return Request Form here, follow the steps indicated in the form for your exchange and wait for our representatives response.

If you are settling for an alternate item on the store, we can send your new parcel at your doorstep and collect the defected/wrong item back without any additional charges. Incase you are looking for a Refund Coupon, you have to mail us back your parcel via a traceable mode of postage.

Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready.  Generally, the processing period is 5 working days upon receipt of your parcel.

All requests for returns will be refunded via online Store Credit Vouchers only. Your online Store Credit Voucher is valid for 30 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash The online Store Credit Voucher is applicable online only and cannot be used on our website.

Online Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized, would not be refunded.

Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.

However, if any of the products received is deemed defective or a wrong shipment, customio.pk will bear the cost of shipping the item(s) back to you, and depending on the case a refund can be granted too. Please note that all exchanges are subjected to stock availability and whilst we endeavor to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods with customers prior consent.

OTHER TERMS & CONDITIONS

All items that are returned and exchanged, can only be made once.

We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order

Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

Customio.pk makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose